Under the Security and Emergency Measures Direction 1998, water companies are obliged to maintain plans to ensure the provision of essential water supply at all times. Water companies have been monitoring the adequacy of supply for all properties during the COVID-19 outbreak. They do not distinguish between provision of supply to social, privately rented and privately owned properties.
In addition, water companies cannot disconnect household water supply for the non-payment of charges. All water companies also provide a range of support for vulnerable customers and those struggling with affordability. For example, all water companies have social tariff schemes in place to provide discounted water bills to those eligible.