Home Energy and Lifestyle Management:Written question - 121266

Q
Asked by Alan Brown
(Kilmarnock and Loudoun)
[N]
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Named Day

'Named day' questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.

Asked on: 05 January 2018
Department for Business, Energy and Industrial Strategy
Home Energy and Lifestyle Management
Commons
To ask the Secretary of State for Business, Energy and Industrial Strategy, pursuant to the Answer of 21 December 2017 to Question 120003, what steps he has taken to ensure that the installation of photovoltaics at those home complied with the funding rules of the Green Deal; and if he will make a statement.
A
Answered by: Claire Perry
Answered on: 11 January 2018
Holding answer received on 10 January 2018

All Green Deal Providers are required by legislation to follow the Green Deal Code of Practice, which is designed to ensure that all Green Deal Participants operate fairly and transparently, deliver good customer service and provide appropriate redress mechanisms for customers. Where such Providers fail to adhere to the Code of Practice, sanctions may be imposed by the Secretary of State. Providers may be subject to audit by the Green Deal Oversight and Registration Body to assess their compliance with the Code of Practice. The Green Deal Provider referred to in Question 120003, Home Energy and Lifestyle Management Systems (HELMS), was subject to such a sanction in 2015, following an audit and investigation process. The Green Deal Code of Practice requires that Green Deal Installers providing photovoltaics are certified against, and comply with, the requirements of the Microgeneration Certification Scheme and the Microgeneration Installation Standard: MCS 023.

There have been numerous complaints made about HELMS in relation to Green Deal Plans. The cases are complex and take time to resolve. The department is working with relevant parties to seek a satisfactory resolution to them as soon as possible.

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