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Employee Assistance Programme (2017)

Request

  • How many calls were made to the hotline in the first nine months of 2017?
  • How many of the calls concerned sexual harassment or any kind of sexual abuse including the use of inappropriate language?
  • How many of the calls in 2016 concerned sexual harassment or any kind of sexual abuse including the use of inappropriate language?
  • Could you please provide details of the complaints received to the hotline in 2017? Presumably there is a log of the calls including a note of the nature of the call. Is it possible to get this with any identities redacted?
  • Could you please provide details of the complaints received to the hotline in 2016? Presumably there is a log of the calls including a note of the nature of the call. Is it possible to get this with any identities redacted?
  • How many calls were made to the hotline in 2015?
  • How many of the calls in 2015 concerned sexual harassment or any kind of sexual abuse including the use of inappropriate language?
  • Could you please provide details of the complaints received to the hotline in 2015? Presumably there is a log of the calls including a note of the nature of the call. Is it possible to get this with any identities redacted?

 

Response

We have interpreted your request to be for information about the confidential helpline for Members’ staff which is part of an Employee Assistance Programme currently run by Health Assured. 

This programme provides, amongst other benefits, a free 24/7 confidential helpline. The service allows staff to discuss and seek advice on personal and professional issues, including:
• Health and well-being information
• Financial issues
• General advice on employment law
• Stress at home or work and relationship matters
Additionally, face-to-face counselling sessions can be offered where appropriate

  • How many calls were made to the hotline in the first nine months of 2017?
    This information is held by the House of Commons.  Between January and October 2017, 238 calls were received by Health Assured.
  • How many of the calls concerned sexual harassment or any kind of sexual abuse including the use of inappropriate language?
    and
  • How many of the calls in 2016 concerned sexual harassment or any kind of sexual abuse including the use of inappropriate language?
    And
  • Could you please provide details of the complaints received to the hotline in 2016? Presumably there is a log of the calls including a note of the nature of the call. Is it possible to get this with any identities redacted?
    And
  • How many of the calls in 2015 concerned sexual harassment or any kind of sexual abuse including the use of inappropriate language?
    and
  • Could you please provide details of the complaints received to the hotline in 2015? Presumably there is a log of the calls including a note of the nature of the call. Is it possible to get this with any identities redacted?
    and
  • Could you please provide details of the complaints received to the hotline in 2017? Presumably there is a log of the calls including a note of the nature of the call. Is it possible to get this with any identities redacted?
    Some information is held by the House of Commons.  The House does not hold records about the nature of calls made to Health Assured other than in the past twelve months (November 2016 – October 2017).  During this time, a very small number of calls were identified by Health Assured as being related to concerns about bullying and harassment. 
    However, owing to the low numbers of these calls (fewer than 5) disclosing this data may make it possible for individuals to be identified. This information is therefore exempt by virtue of section 40 (2) of the Freedom of Information Act 2000 (FOIA), as disclosure of this information to the public generally, in the House’s view, would not be consistent with data protection principles in the Data Protection Act 1998 (DPA). This is an absolute exemption and the public interest test does not apply.
    No other records are held. 
  • How many calls were made to the hotline in 2015?
    This information is held by the House of Commons.  In 2015, 108 calls were received by Health Assured.