Compliments, Complaints and Comments Policy

In the interests of transparency and openness, the House of Commons is committed to publishing anonymised summaries of all the compliments, complaints and comments received and the responses provided by the Customer Team.

Feedback has been received from:

  • members of the public
  • a range of pass-holders, including MPs and their staff
  • peers and their staff
  • staff of both the House of Commons and the House of Lords
  • civil servants
  • external contractors
  • visitors
  • journalists

Documentation for compliments, complaints and comments feedback and responses between January 2020 and March 2020

CCC Background January 2020 and March 2020

CCC Data January 2020 and March 2020

Documentation for compliments, complaints and comments feedback and responses between October 2019 to December 2019: 

CCC Background October 2019 - December 2019

CCC Data October 2019 - December 2019

Documentation for compliments, complaints and comments feedback and responses between July 2019 and September 2019: 

CCC Background July 2019 - September 2019

CCC Data July 2019 - September 2019

Documentation from compliments, complaints and comments feedback
and responses between March 2019 and June 2019:

CCC Data March 2019 - June 2019

CCC Background March 2019 - June 2019

CCC Data December 2018 - February 2019

CCC Background December 2018 - February 2019

CCC Data September - November 2018

CCC Background September to November 2018

CCC Data June to August 2018 (PDF PDF 211 KB)

CCC Background June to August 2018 (PDF PDF 360 KB)

CCC Data March to May 2018 (PDF PDF 358 KB)

CCC Background March to May 2018

This information will be published quarterly. The next publication is scheduled for August 2020