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Compliments, Complaints and Comments Policy

In the interests of transparency and openness, the House of Commons is committed to publishing anonymised summaries of all the compliments, complaints and comments received and the responses provided by the Customer Team.

Feedback has been received from:

  • members of the public
  • a range of pass-holders, including MPs and their staff
  • peers and their staff
  • staff of both the House of Commons and the House of Lords
  • civil servants
  • external contractors
  • visitors
  • journalists

Latest published data

January 2022 to March 2022
October 2021 to December 2021
July 2021 to September 2021
April 2021 to June 2021
January 2021 to March 2021

Previously published data

This information will be published quarterly. The next publication is scheduled for August 2022.


Page last updated: 6 June 2022