Complaints and Internal Reviews
If you are dissatisfied with a response to a request for information, you may make a complaint by contacting the Freedom of Information Officer at firstname.lastname@example.org. In the first instance, the House may try to clarify any specific queries informally to assist you, but if this doesn’t help to resolve the issue, the House of Commons will launch an internal review.
It is very important that you specify the nature of your complaint and set out any arguments or points that you wish to be taken into consideration.
The FOI Act does not stipulate a time limit for completion of an internal review, but the House of Commons aims to deal with reviews within 20 working days from the date of the request for review.
Appeals to the Information Commissioner
Once the Internal Review has been completed, if you are still unhappy with the House’s response, you may complain to the Information Commissioner. Your complaint should be emailed to email@example.com, or made in writing directly to:
Cheshire SK9 5AF
Whilst the following guidance is aimed at staff of the House of Commons, it may also provide useful information for applicants seeking to understand the process that is followed in dealing with internal reviews.