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Directory Enquiries (2016)


An annual total for the years 2013,2014,2015 & 2016 to date for calls to directory enquiry service via the parliamentary telephone network for numbers beginning 118.




Whilst the House of Commons and the House of Lords are separate public authorities in accordance with the Freedom of Information Act 2000, the Parliamentary Digital Service (PDS) is a joint service providing information and communications technology services for both Houses of Parliament. The information below covers both Houses and all users of the parliamentary network e.g. MPs, Members of the House of Lords, their staff, staff of the House Administrations and non-parliamentary network users participating in parliamentary business.

We have interpreted your request to be for the total annual number of calls made to directory enquiries service via the parliamentary network for telephone numbers beginning 118. Some of this information is held by the House of Commons. The House holds the number of calls made to 118 numbers via the parliamentary network since 28 November 2013, and this information is provided. Please note that:

  • Advice about directory enquiries services is provided on our intranet which advertises the free BT PhoneNet UK service available online.
  • With the exception of 118 811, 118 848 and 118 404 (Welsh speaking clock), calls to 118 numbers are barred.

Year Number of calls
2013 (28 November to 31 December) 29
2014 437
2015 322
2016 (1 January to date) 134

(csv version

It may also help you to know that some information about the number of calls made to directory enquiries during the period 1 March 2012 to 1 March 2013 has been published on our Freedom of Information disclosure pages.