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Non-recent cases in ICGS

Parliament's Independent Complaints and Grievance Scheme (ICGS) is now available to those who either have complaints pre-dating June 2017 or are no longer employed in the parliamentary community.

If you feel you have experienced, witnessed, been accused of, or are supporting someone dealing with bullying, harassment or sexual misconduct, the Independent Complaints and Grievance Scheme (ICGS) is there to support you. To find out more about how to get advice and support or to raise a complaint please read the Complainant User Guide.

The independent services, run by an external specialist organisation, are available to all members of the parliamentary community, past and present. The parliamentary community includes staff of the House of Commons Administration, staff of the House of Lords Administration, staff of the Parliamentary Digital Service, Members of both Houses, their staff and contractors. Visitors to Parliament can also make a complaint under the ICGS.

ICGS helpline: supporting those affected by bullying, harassment and sexual misconduct

This helpline offers free, independent and confidential support to those who have experienced, witnessed, been accused of or are supporting someone dealing with bullying, harassment or sexual misconduct. If you are considering reporting an incident they can also walk you through your rights and options.

Phone: 0808 168 9281 (Freephone)

Email: Support@ICGShelpline.org.uk

Complaints relating to members of the House of Lords

Complaints of bullying, harassment or sexual misconduct by members or members' staff in the House of Lords that pre-date 21 June 2017 should be addressed to the Lords Commissioner for Standards who can give advice on how the processes in the House of Lords apply. The changes do not apply where the person complained about is currently a member of staff in the Lords Administration, until the relevant Lords authorities have fully considered how to implement these changes in respect of Lords Administration staff.