Independent Complaints and Grievances Scheme proactively published statistics
In July 2018 the Independent Complaints and Grievance Scheme was published, comprising; a Behaviour Code for everybody working or visiting the parliamentary estate, a new policy for dealing with allegations of bullying and harassment and a separate policy for dealing with allegations of sexual misconduct.
The two policies are underpinned by an independent helpline, an independent investigation process and culture change work, with the aim of creating a Parliament that leads the world as an example of a safe and respectful place to work and visit.
The House of Commons (including the Parliamentary Digital Service) and the House of Lords are committed to publishing anonymised data on the services brought in under the Independent Complaints and Grievance Scheme.
Figures will be published quarterly. To protect the confidentiality of those reporting, we will only publish exact numbers where they exceed 10 or more.
The following statistics relate to the 2 independent helplines which operated until 2 July 2020. A new, single independent helpline has operated since 3 July 2020. The helpline is open to all members of the Parliamentary community.
1. Calls and emails to the helplines
Date range | Call and emails |
19 July - 30 September 2018 | 51 |
1 October - 31 December 2018 | 201 |
1 January - 31 March 2019 | 293 |
1 April - 30 June 2019 | 238 |
1 July - 30 September 2019 | 103 |
1 October - 31 December 2019 | 172 |
1 January - 31 March 2020 |
201 |
1 April - 30 June 2020 | 238** |
1 July – 30 September 2020 | 205 |
1 October – 31 December 2020 | 202 |
2. Number of unique callers to the helpline
Date range | Unique callers | Unique callers for non-recent cases* |
19 July - 30 September 2018 | 26 | – |
1 October - 31 December 2018 | 86 | – |
1 January - 31 March 2019 | 82 | |
1 April - 30 June 2019 | 91 | – |
1 July - 30 September 2019 | 74 | – |
1 October - 31 December 2019 | 94 | 23 |
1 January - 31 March 2020 | 87 | 13 |
1 April - 30 June 2020 | 131** | 3 |
1 July – 30 September 2020 | 83 | |
1 October – 31 December 2020 | 118 |
3. Number of investigations started in each quarter
Date Range | No. of investigations commenced in the quarter |
19 July - 30 September 2018 | Fewer than 10 |
1 October - 31 December 2018 | 14 |
1 January - 31 March 2019 | 10 |
1 April - 30 June 2019 | Fewer than 10 |
1 July - 30 September 2019 | 16 |
1 October - 31 December 2019 | 22 |
1 January - 31 March 2020 | 26 |
1 April - 30 June 2020 | Fewer than 10 |
1 July – 30 September 2020 | 12 |
1 October – 31 December 2020 | Fewer than 10 |