Independent Complaints and Grievances Scheme proactively published statistics

The Independent Complaints and Grievance Scheme was established in July 2018. The scheme is made up of:

a Behaviour Code for everybody working or visiting the parliamentary estate
a policy for dealing with allegations of bullying and harassment
a separate policy for dealing with allegations of sexual misconduct.

The two policies are underpinned by an independent helpline, an independent investigation process and culture change work. The aim of the culture change work is to create a Parliament that leads the world as an example of a safe and respectful place to work and visit.

The House of Commons, the House of Lords and the Parliamentary Digital Service are committed to publishing anonymised data on the services brought in under the Independent Complaints and Grievance Scheme.

Figures are published quarterly. We only publish exact numbers where they exceed 10 or more. This is to protect the confidentiality of those reporting and using the scheme.

The following statistics relate to the two independent helplines which operated until 2 July 2020. A new, single independent helpline has operated since 3 July 2020. The helpline is open to all members of the Parliamentary community.

1. Calls and emails to the helplines

Date range	Call and emails
19 July - 30 September 2018	51
1 October - 31 December 2018	201
1 January - 31 March 2019	293
1 April - 30 June 2019	238
1 July - 30 September 2019	103
1 October - 31 December 2019	172
1 January - 31 March 2020	201
1 April - 30 June 2020	238**
1 July – 30 September 2020	205
1 October – 31 December 2020	202
1 January 2021 – 31 March 2021	184
1 April 2021 – 30 June 2021	169

2. Number of unique callers to the helpline

Date range	Unique callers	Unique callers for non-recent cases*
19 July - 30 September 2018	26	–
1 October - 31 December 2018	86	–
1 January - 31 March 2019	82
1 April - 30 June 2019	91	–
1 July - 30 September 2019	74	–
1 October - 31 December 2019	94	23
1 January - 31 March 2020	87	13
1 April - 30 June 2020	131**	3
1 July – 30 September 2020	83
1 October – 31 December 2020	118
1 January 2021 – 31 March 2021	105
1 April 2021 – 30 June 2021	82

3. Number of investigations started in each quarter

Date Range	No. of investigations commenced in the quarter
19 July - 30 September 2018	Fewer than 10
1 October - 31 December 2018	14
1 January - 31 March 2019	10
1 April - 30 June 2019	Fewer than 10
1 July - 30 September 2019	16
1 October - 31 December 2019	22
1 January - 31 March 2020	26
1 April - 30 June 2020	Fewer than 10
1 July – 30 September 2020	12
1 October – 31 December 2020	Fewer than 10
1 January 2021 – 31 March 2021	11
1 April 2021 – 30 June 2021	Fewer than 10

Information about these statistics

*Non-recent cases

The ICGS was made available from 21 October 2019 to any member of the parliamentary community, present or former, who wished to raise concerns, seek advice or make a complaint about bullying, harassment or sexual misconduct by MPs, MPs' staff or House of Commons staff, that occurred at any point.

Figures marked **

These figures include 93 contacts by 93 separate individuals following a single incident on social media.

Figures from 1 April 2019

Figures from this date include investigations started by the Independent Investigations Service or by the independent House of Lords Commissioner for Standards.

The investigations concerned complaints against members of the House of Lords or their staff, following changes to the Lords Codes of Conduct agreed on 30 April.

Figures for previous quarters

These figures only include investigations started by the Independent Investigation Service.