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The ICGS Six Month Review

Alison Stanley's report on the Independent Complaints and Grievance Scheme (ICGS), following the first six months of the scheme's operation, was published in May 2019.  The report considers how the scheme worked in its first six months and has identified key areas where the scheme needs to evolve to make sure that it meets the needs of all users.

The Six Month Review was recommended by the working group that developed the ICGS, as a way of ensuring that the scheme develops based on feedback, best practice and the needs of the Parliamentary community.  Alison Stanley was appointed to deliver the Six Month Review on 28 January 2019.

Progress against the key recommendations of the report:

  • The ICGS has now been established as a bicameral team that is managed outside of the HR function of either house.
  • A new dedicated approach to communication has been set up to ensure accessibility to all. This includes the creation of Complainant and Respondent guides, clearly setting out the end-to-end processes;
  • The Behaviour Code has been embedded amongst senior leaders in both houses to improve ways of working in teams in partnership with the cultural transformation work being carried out in the House of Commons. 

Further progress will be considered in the upcoming 18-month review, which is due to start later this year.

A breakdown of the progress against the individual recommendations is available here: