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Making a complaint under the House of Lords Code of Conduct

Anyone wishing to make a complaint against a member of the House of Lords concerning a matter within the Commissioners' remit should email lordsstandards@parliament.uk.

To provide us with the correct details please download the complaint form.

Complaints may also be submitted in writing to: The House of Lords Commissioners for Standards, House of Lords, London, SW1A 0PW

Independent Complaints and Grievance Scheme (ICGS) Helpline

Call: 0808 168 9281 (freephone)
Email: Support@ICGShelpline.org.uk
The Helpline is open 9am to 6pm, Monday to Friday
 
If you feel you have experienced, witnessed, been accused of or are supporting someone  with bullying, harassment or sexual misconduct, the Independent Complaints and Grievance Scheme (ICGS) Helpline can provide you with emotional support and guidance on the options available to you and the processes involved.

Information to include with your complaint

When making a complaint the following information should be provided:

  • in what respect the member concerned is alleged to have breached the Code of Conduct, or broken the rules governing the use of financial support or parliamentary facilities
  • as much evidence as possible in support of the complaint
  • name, postal address, telephone number and, if possible, email address.

A Commissioner will conduct a preliminary assessment of any complaint received. Following this preliminary assessment the Commissioner will inform both the complainant and the member concerned whether or not he will investigate the complaint. If the Commissioner decides that a complaint does not merit investigation then he will provide the person who has complained with a brief explanation of the reasons for his decision.

A full explanation of the investigation process is in the Guide to the Code of Conduct.

For general enquiries the office of the Commissioners may be contacted on 020 7219 7152 and at lordsstandards@parliament.uk.

Contact the House of Lords Commissioners for Standards' Office

General Enquiries: 020 7219 7152
Press Office: 0207 219 8550
Email: lordsstandards@parliament.uk

Rules of conduct in the House of Lords

Read the rules of conduct for members of the House of Lords as set out in the Code of Conduct and the Guide to the Code of Conduct. The rules for members’ staff are set out in the Code of Conduct for House of Lords Members’ Staff.

House of Lords Code of Conduct