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Strategy for the House of Commons Service

The House Service strategy informs everything that we do as an organisation. It explains why we are here, what we are seeking to achieve, how we work together and the culture we want to create. It guides our business planning process and sets the direction for all of our operational activity.

In order to deliver on our mission, the House of Commons Commission has agreed a set of strategic goals, in place until March 2023.

Our Mission

The mission of the House Service is to support a thriving parliamentary democracy through delivering a high level of professional services to Members, their staff and the wider parliamentary community. Everyone in the House Service has a part to play in helping to make this happen.

We have four strategic goals:

  • Facilitating effective scrutiny, debate and representation
  • Creating a diverse and inclusive working environment
  • Securing Parliament now and for the future
  • Involving and informing the public

Our Vision

Everyone Has A Voice

The future direction for our organisation, where all colleagues are heard and respected. Our vision also reminds us that the House of Commons is the democratically elected chamber of the UK Parliament, where MPs speak and act on behalf of their constituents.

Our Values

Inclusive, Courageous, Trusted, Collaborative

These four values guide our behaviour, decisions and actions, and describe the culture we want to build. They also help us to achieve our strategic goals by providing a framework for excellent performance.