Often people get disheartened when they believe their views are disregarded. Stafford Hospital- orginary people had been telling the powers that be that there was a problem and it needed a catastrophy before they were believed. Grenfell Towers-Residents had been complaining for years that there were problems with the building and no one took any notice. If you are continually ignored, you give up trying to make people listen. The British values of fair play do not appear to be important when they clash with businesses trying to make money. If you want people to be involved then you have to make it possible for their voices to be heard, issues raised, people held accountable in law so that ordinary people feel that their views matter. Citizenship education in seconary school is important, especially if the voting age was lowered to 16 when these young adults are still engaged. Attention to the means of communication also needs to be improved so that no one is excluded. Disabled access at poling stations is still an issue. Not everyone can use or has access to a mobile phone or computer. Partially sighted or blind people often feel that their needs have not been considered. Access audits to everything needs to be considered. Can people with disabilities access, Parliament, Council chambers, voting stations and if they can get physical access is there enough help or understanding about deafness and sight loss? On line petitions have been a huge success in getting ordinary people engaged in issues that they feel passionate about, but is there enough done to let people know what has happened to the petition. The outreach Parliamentary training that Clare Mullins did with our STAND group was brilliant because she explained how we could get our voices heard. I must say that people not only want to be heard they want to know that something positive has happened as a result of what they said and did.

As a severely sight impaired voter, I feel that participating in elections a challenge due to the inaccessibility of postal votes in which if you don't read Braille you are still reliant on someone to help you complete the form - this is in breach is the fact it should be a secret ballot. A secure, online system of voting could be established by using council staff to engage with members of public who are less likely to vote - this in time would enable fair representation of all votiers. I also believe that at special education centres there should be education on the civic right to apply for postal voting and understand that their voices still count despite having a learning difficulty.

Important values in British society will likely map on to universal character strengths proposed by psychology researchers that lead to flourishing of individuals (see https://en.wikipedia.org/wiki/Character_Strengths_and_Virtues). High up on the list are compassion and tolerance. Citizenship education is ESSENTIAL to promoting these values , and this should be (i) prioritized, and (ii) practical. That is, (i) it should take up a significant amount of time on the school curriculum, and not be sidelined to "form time" once a week. Furthermore, (ii) it should involve hands on activities, discussions, case studies, homework, challenges that engage children in discussing and putting into practice those values, and not passive didactic instruction.

Language and culture. Brackenbury Primary School, Fulham Cross Secondary school, LBHF Young Interpreters Awards (presented by Andrew Christie at Lila Husset Centre) - the work of local language services. All good examples of what you must achieve.

Electoral reform as follows. (1) All eligible prisoners to have a postal vote in general and devolved elections in the constituency they were living in when arrested. The reason is because there is only one genuine competing right to the right to vote: that is, the rights of other voters under Protocol 1 Article 3 of the Human Rights Act. (2) Move to proportional representation, but winning candidates from party lists must be allocated a geographical area over which to have responsibility. Tony Benn was wise to insist that elected representatives should be tied to a geographical area. This might perhaps be done by splitting England into regions (London being a region), and allocating the winning candidates in each region a constituency in that region. Sorry electoral reform is technical.

I would like to relay my own experience of clash of culture and I would invite discussion on some of the issues it raises. I live in a small town in the North West of England. The area where I lived for almost 20 years was very racially mixed, including Christian, Hindu, Muslim, Greek Orthodox faiths, amongst others. I used to joke that my street was like the United Nations because there were so many nationalities represented there! It was a nice place to live, with a nice community. We didn't live in each other's pockets, but you looked out for your neighbours, taking in parcels, keeping an eye on neighbours' homes in their absence, putting out bins etc. However, over a relatively short period of years, the demographic changed considerably. For some reason, it became attractive to one particular ethic group, with people from this ethic group moving in in large numbers. A pattern emerged: houses would be purchased (often for cash sums); houses would remain unoccupied with building work continuing for several years (whilst neighbours had to live with the debris and inconvenience); planning permission was in some cases not obtained or was obtained but not adhered to causing neighbours to pursue appeals through the appropriate process. Extensions were large, to permit the cultural habit of extended families living a single purpose dwelling - which resulted in numerous cars and parking issues. Community centres opened up for this one particular ethnic group. In one instance, one neighbour placed a grey porta-cabin on his driveway and ostensibly began operating a taxi business out of it. This experience affected me in a number of ways. I was struck by the ethnocentricity of this group and the lack of awareness of the impact of their cultural habits on the wider community. Rightly or wrongly, I felt that my own culture was disappearing and being replaced by another. I no longer felt part of this community. I consider myself to be a reasonably measured, liberal sort of person; I am relatively well-educated (interesting that I feel the need to justify that). My experience has caused me to undertake a lot of soul-searching: why did I dislike this experience so much? I hear much talk about what "British values" are; they are certainly very hard to define. My experience has led me to the conclusion that there are certainly a number of things that fall within the gambit of "British values": 1. Respect for rules and orderliness. Adherence to the Rule of Law. The same Rules apply to everyone, no matter who they are. It causes incredible resentment if we experience people in everyday life who do not appear to be adhering to "the Rules". 2. Neighbourliness/consideration for others, irrespective of their ethnic group. It has also caused me to ponder some bigger issues. 1. I have felt anxious about expressing my concerns about this cultural clash for fear of being vilified: is Political Correctness stifling constructive discussion about clash of culture? 2. Does multi-culturalism coupled with the modern emphasis on individual rights in society unwittingly perpetuate and justify ethnocentricity? Is it actually working against integration of communities, i.e. do we end up with "communities" and should we be aiming for "a community"? 3. There are parts of the UK, certainly the North West where post-war immigration combined with the modern phenomenon of the mass movement of people (from within the EU and as a result of asylum requests) has meant that there are areas where certain ethnic groups are actually the majority. Have some areas been more affected by mass immigration and are special policy concerns required to address the issues faced by the people living in those areas? Have we done enough so far to achieve integration and if not, could this explain the feeling by some groups that they are apart from society?

I do feeling to been let down by officials because of my Naturalization process. Sad but officials did not helping those who are legal in UK.

Limited visible and relevant representation by minority groups discourages meaningfully engagement. Increase the number and influence of underepresented groups. Enable ALL the citizens of the UK to contribute to and promote our shared values. Shared values and the importance of citizenship needs to be fully integrated and central to education across all stages, in turn educational institutions require the resources and time to develop civil minded chikdren and young people. Barriers include financial constraints, lack of training, over focus on academic achievement, opportunities to put skills and competences into 'real setting' practice. Removing social barriers can be a challenge but a school/6th form/college/HE institution with a geniune commitment, time set aside, a shared ethos and funding can offer quality citizenship education delivering life long results.

All citizens need to feel that their have a voice. To do this a scheme whereby I everyone can learn the processes involved in legislation and the processes of Parliament, is necessary. I studied British Constitution at GCSE O and A level and this topic should be on the national curriculum. All citizens and communities should have a chance to study the topics involved at school from an early age and local and national government should encourage participation in civic affairs including contact with councillors and members of parliament during school life. Also updates for adults in how things work are important and perhaps reviews about this for adults upon getting the vote would be useful and then after each new parliament. It is a topic which needs to be given encouragement if citizens are to feel confident in expressing their views to power without worry. Using models of participation which work to unite communities are vital. For example in the city of Newcastle we had a organisation termed Community Voices with members from all the communities in the city who spoke many languages. It was not a social group but a group organised but formed representatives to the local council and members were on many partnership boards. The result was people learnt from each other and social cohesion was strengthened. This model is evident in many organisations both voluntary and community in the area. The use of social media and technology needs to be used for governance with live connections between citizens and councils and parliamentary committees to encourage participation. This is an age of mass communication and it should be used for the very thing which is so vital to all of us governing of the country.

Civic engagement has a forum on foreign policy that's a succession on expenditure .Although not enough pluralism to advocate a forum of changed vision. So much concessions overule the publicated view on role models although some static in visionary causes diplomatic agenda to decline. Modernisation, citizenship needs to mandate an open channel in discovery ,own civic engagement to keep the role model leadership on quantum fixation.