Handling Members' Correspondence in 2017:Written statement - HCWS798

WS
Cabinet Office
Made on: 26 June 2018
Made by: Mr David Lidington (Chancellor of the Duchy of Lancaster and Minister for the Cabinet Office)
Commons

Handling Members' Correspondence in 2017

I am today publishing a report on the performance of Departments and Agencies on handling correspondence from Members and Peers during the calendar year 2017. Details are set out in the table below. Correspondence statistics for 2016 can be found on 11 July 2017, Volume 627 (HCWS35).

Departmental figures are based on substantive replies unless otherwise indicated. The footnotes to the table provide general background information on how the figures have been compiled.

Correspondence from MP/Peers to Ministers and Agency Chief Executives 2017 (1)

Department or Agency

Target set for reply (working days)

Number of letters received

% of replies within target

Attorney General’s Office

20

202

98%

Department for Business, Energy and Industrial Strategy

15

4032

65%

- Insolvency Service

15

33

100%

- Land Registry

15

87

93%

- Companies House

10

44

98%

Cabinet Office

15

682

93%

Charity Commission

15

181

71%

Ministry of Housing, Communities and Local Government

15

8060

46%

- Planning Inspectorate

10

127

25%

Crown Prosecution Service

20

270

70%

Department for Digital Culture, Media and Sport

20

4112

89%

- National Archives

20

21

100%

Ministry of Defence

20

2588

96%

Department for Education

15

7671

57%

Department for Environment, Food and Rural Affairs

15

5563

71%

- Animal and Plant Health Agency

15

38

98%

- Rural Payments Agency

15

157

70%

Department for Exiting the European Union

20

2884

73%

Food Standards Agency (*)

(*) FSA Ministers replies

20

35

91%

(*) FSA Chair/CE replies

20

43

58%

Foreign and Commonwealth Office

20

6420

87%

Government Legal Department

10

10

100%

Department of Health and Social Care

18

12627

91%

- Medicines and Healthcare Products Regulatory Agency

20

35

97%

- Public Health England

18

80

98%

Home Office

15

5977

54%

- UK Visas & Immigration/Immigration Enforcement/Border Force

20

39369

83%

- Her Majesty's Passport Office

20

2235

91%

Department for International Development

15

1423

93%

Department for International Trade

15

913

77%

Ministry of Justice

15

2539

88%

- HM Courts Service and Tribunals Service (*)

(*) Where Ministers replied

15

656

94%

(*) Where CEO replied

15

348

96%

- Her Majesty’s Prison and Probation Service (*)

(*) Where Ministers replied

15

888

81%

(*) Where CEO replied

10

297

92%

- Office of the Public Guardian (*)

(*) Where Ministers replied

15

45

93%

(*) Where CEO replied

10

44

93%

Northern Ireland Office

15

527

83%

Office for Standards in Education, Children's Services and Skills

15

229

80%

Office of Gas and Electricity Markets

15

209

97%

Office of the Leader of the House of Commons

15

192

94%

Office of the Leader of the House of Lords

15

15

100%

Office of Rail and Road

20

45

76%

OFWAT (Water Services Regulation Authority)

15

29

72%

Scotland Office

15

70

73%

Serious Fraud Office

20

45

93%

Department for Transport

20

6294

80%

- Driver and Vehicle Licensing Agency

7

1877

99%

- Driver and Vehicle Standards Agency

10

190

100%

- Maritime and Coastguard Agency

10

15

100%

HM Treasury

15

6489

77%

- H M Revenue and Customs (*)

(*) Where Ministers replied

15

1068

60%

(*) Where CEO replied

15

5775

84%

- Valuation Office Agency (2)

15

686

49%

Wales Office

15

87

86%

Department for Work and Pensions

20

11168

88%

- Health and Safety Executive

15

87

100%

- Human Resources

15

50

100%

- Director General

15

2140

83%

(1) Departments and Agencies which received 10 MPs/Peers letters or fewer are not shown in this table. Holding or interim replies are not included unless otherwise indicated. The report does not include correspondence considered as Freedom of Information requests. (2) The Valuation Office Agency is an executive agency, sponsored by HM Revenue & Customs.

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