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(Cumbernauld, Kilsyth and Kirkintilloch East)
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Named Day

'Named day' questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.

Asked on: 24 February 2016
Home Office
Compass Contracts
Commons
To ask the Secretary of State for the Home Department, how much was levied in respect of service credits in each key performance indicator designated met in respect of each Compass region in each year from 2012-13 to 2015-16 to date.
A
Answered by: James Brokenshire
Answered on: 02 March 2016
Holding answer received on 29 February 2016

The Home Office has a rigorous contract compliance regime in place to ensure that the required performance standards expected of all providers, as defined in the contracts, are met. This includes monthly contract management and quarterly strategic review meetings, as well as regular daily discussions with COMPASS providers’ operational delivery managers about day to day issues. The Home Office investigates complaints it receives from service users and third parties and works with contractors to ensure that any issues raised are addressed promptly.

Performance against each key performance indicator (KPI) is measured and may, dependent upon the level of non-conformance, lead to the application of a KPI score. The overall/total score across all KPIs is then used to determine the value of Service Credit (rebate) which should be deducted from the monthly invoice. If an individual KPI is met, no score is accrued and no service credit applies. The following table indicates the amount of service credits recovered following KPI non-conformance for each of the COMPASS contracts from the start of the contracts.

2013-2014

2014-2015

2015-2016 (YTD)

TOTAL

Serco SNI

£773, 792

£156,156

£443, 545

£1,373,493

Serco NW

£3,137, 017

£1,974

0

£3,138,991

G4S MEE

£1,349, 475

0

0

£1,349, 475

G4S NEYH

£368, 107

0

0

£368, 107

CRH WSW

0

0

0

0

CRH LSE

0

0

0

0

TOTAL

£5,628, 391

£158,130

£443, 545

£6,230,066

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