Universal Credit: Travellers:Written question - HL8777

Asked on: 19 June 2018
Department for Work and Pensions
Universal Credit: Travellers
Lords
To ask Her Majesty's Government what assessment they have made of the impact of the rollout of Universal Credit on the Gypsy and Traveller communities, particularly in relation to the reliance on digital access.
A
Answered by: Baroness Buscombe
Answered on: 03 July 2018

We have not made an assessment. However, all Jobcentres across the country have free Wi-Fi, and there are more than 8,000 computers available to support customers who need help with making their claim digitally and applying for jobs online. This provides access to digital channels in every Jobcentre for claimants to use when they do not have access at home.

There will always be people for whom engaging with us digitally is not a feasible proposition. As a result, a freephone telephone helpline and face to face support are also available for claimants to make and manage a Universal Credit claim. Where needed, the Work Coach will provide the claimant with a written note to remind them of the date of their next appointment, especially if the claimant has difficulty accessing or using online services. A home visit can also be arranged to support a claimant in making their initial claim and completing any other administrative tasks required to ensure the claimant receives the correct payment on time.

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