Out-patients: Attendance:Written question - HL8434

Q
Asked by Lord Dobbs
Asked on: 07 June 2018
Department of Health and Social Care
Out-patients: Attendance
Lords
To ask Her Majesty's Government, further to the Written Answer by Lord O'Shaughnessy on 19 March (HL6008), why the information surrounding the number of missed appointments at hospital out-patient services is not collected centrally.
A
Answered by: Lord O'Shaughnessy
Answered on: 14 June 2018

As stated in my answer of 19 March 2018, data for missed outpatient appointments is routinely collected and published.

Data for missed outpatient appointments in the years 2006-07 to 2016-17 is provided in the following table. This includes consultant and non-consultant-led appointments.

Year

Total outpatient appointments

Did not attend (DNA) appointments

DNA appointments as % of total appointments

2006-07

63,217,226

5,311,966

8.4%

2007-08

66,649,484

5,553,244

8.3%

2008-09

74,853,493

5,993,680

8.0%

2009-10

84,198,458

6,690,258

7.9%

2010-11

87,998,505

6,883,886

7.8%

2011-12

90,956,844

6,785,034

7.5%

2012-13

94,091,748

6,860,222

7.3%

2013-14

101,844,824

7,095,839

7.0%

2014-15

107,188,423

7,442,949

6.9%

2015-16

113,298,661

7,519,829

6.6%

2016-17

118,578,912

7,938,009

6.7%

Source: Hospital Episode Statistics, NHS Digital

This is a count of hospital appointments, not individual patients, as the same person may have been booked into a National Health Service hospital on more than one occasion.

Information surrounding the cost of missed appointments at hospital out-patient services is not collected centrally.

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