Universal Credit: Domestic Violence:Written question - HL8286

Asked on: 04 June 2018
Department for Work and Pensions
Universal Credit: Domestic Violence
Lords
To ask Her Majesty's Government what plans they have to provide standalone training modules for Jobcentre Plus staff to enable them to deal with applications for Universal Credit from victims of physical or mental domestic abuse.
A
Answered by: Baroness Buscombe
Answered on: 13 June 2018

In supporting victims of domestic violence, the Jobcentre offers a range of support open to survivors and those still experiencing domestic abuse.

Work Coaches delivering Universal Credit undergo a comprehensive learning journey designed to equip them with the tools, skills and behaviours required to provide a high quality service to all claimants. Specific training and guidance is provided for working with different vulnerable groups, including people who have been the victims of domestic violence.

Work Coaches will signpost claimants to national and local organisations who can provide specialist support and apply the domestic violence easement, switching off all work-related requirements for a period of time.

A national call was held recently to raise awareness and understanding of domestic abuse across the Jobcentre network and a video has been produced to highlight good practice when supporting individuals who have been or are currently in a domestic abuse relationship.

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