Refugees:Written question - HL7051

Asked on: 18 April 2018
Department for Work and Pensions
Refugees
Lords
To ask Her Majesty's Government what training is being provided to Job Centre Plus staff to assist refugees during the twenty eight day move-on period.
A
Answered by: Baroness Buscombe
Answered on: 02 May 2018

All DWP staff have access to operational instructions that explains DWP support available to refugees, including the 28 day move on process. During rollout of the supported handover, between Home Office and DWP (for refugees requiring help in making a DWP benefit claim), further communications, including a memo, were issued to improve awareness of the process and alert staff of the instructions to follow. As part of our continuous improvement activity we are considering what future products may be required to support refugees.

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