Personal Independence Payment: Bristol:Written question - 69599

(Bristol West)
Asked on: 06 July 2020
Department for Work and Pensions
Personal Independence Payment: Bristol
To ask the Secretary of State for Work and Pensions, what the performance figures are for the Bristol assessment centre against the consultation centre target that 90 per cent of all claimants are seen within 30 minutes of their consultation time, for the last 12 months.
Answered by: Justin Tomlinson
Answered on: 14 July 2020

For the last 12 months, the percentage of individuals seen at the Personal Independence Payment (PIP) Bristol Assessment Centre within 30 minutes of their appointment time is 77.9%. This covers the period July 2019 to the 17 March 2020 when face-to-face assessments were suspended. We continue to work closely with suppliers to improve the waiting times whilst maintaining a high level of customer satisfaction.

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