DWP are supporting those who have lost jobs or have reduced hours in this pandemic, promptly processing new claims and getting money into the accounts of those in urgent need within days.
Now our focus is rightly switching to getting Britain back into work. From July, people will be able to make an appointment with their Work Coach if they can’t get the help they want online or over the phone. Work Coaches, as part of the individualised approach, will be calling all claimants to engage with them.
From 1 July, we will reintroduce the requirement for claimants of UC, NS and Legacy JSA to accept a claimant commitment as part of any new claim. For existing claimants, we will review and update their claimant commitment as capacity allows. This is so we can provide tailored support to help them find work or increase hours.
Claimant commitments must be reasonable for the ‘new normal’, acknowledging the reality of a person’s local jobs market and personal circumstances to prepare them for getting back into work.