Contact Tracing: Training:Written question - 59576

Asked by Alex Norris
(Nottingham North)

Named Day

'Named day' questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.

Asked on: 15 June 2020
Department of Health and Social Care
Contact Tracing: Training
To ask the Secretary of State for Health and Social Care, whether the training programme undertaken by NHS Test and Trace contact tracers includes information on (a) identifying child abuse and neglect and b) the steps to take in the event that they suspect a child is at risk.
Answered by: Ms Nadine Dorries
Answered on: 02 July 2020
Holding answer received on 18 June 2020

All organisations that we work with are experts in undertaking call handling and have standard quality assurance processes that help drive continuous improvement from the point we go live.

A training package has been put together by experts in health protection and field epidemiology. Staff who join as call handlers’ for Tier 3 and ‘clinical staff’ for Tiers 1 and 2 are required to complete Level 2 adult and child safe-guarding training. The training undertaken addresses both adult and child safeguarding training and identify when concerns should be escalated. Policies are in place to ensure contact tracers know how to escalate concerns.

Where contact tracers identify potential child abuse and neglect, they escalate these cases straight away to a specialist team for review and onward referral to the appropriate authorities.

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