As both my right hon. Friends, the Prime Minister and Chancellor of the Exchequer have made clear, the government will do whatever it takes to support people affected by COVID-19. We expect universities to communicate clearly with residential students on rents for this period and administer accommodation provision in a fair manner.
Students will continue to receive scheduled payments of loans towards their living costs for the remainder of the current 2019/20 academic year. Many higher education (HE) providers will have hardship funds to support students in times of need, including emergencies. The expectation is that, where any student requires additional support, providers will support them through their own hardship funds. As part of the HE stabilisation package, the government has worked closely with the Office for Students to help clarify that providers can draw upon existing funding to provide hardship funds and support disadvantaged students impacted by COVID-19. Providers are able to use the funding, worth around £23 million per month for April through to July, towards student hardship funds, including for the purchase of IT equipment and mental health support as well as to support providers’ access and participation plans.
A number of universities and large companies have waived rents for the summer term or released students early from their contracts. Students who are tenants with individual private landlords can discuss the possibility of an early release from their lease. If they face financial hardship and struggle to pay their rent, support is available: https://www.gov.uk/guidance/government-support-available-for-landlords-and-renters-reflecting-the-current-coronavirus-covid-19-outbreak. In the first instance, a student should speak to their landlord if they think they will have difficulty meeting a rental payment, and in this unique context tenants and landlords are encouraged to work together to put in place a rent payment scheme. If a student thinks that their accommodation provider is treating them unfairly, they can raise a complaint under the accommodation codes of practice as long as their provider is a code member. The codes can be found at: https://www.thesac.org.uk/; https://www.unipol.org.uk/the-code/how-to-complain and: https://www.rla.org.uk/about/nrla-code-of-practice.shtml.
Information published by the Competition and Markets Authority (CMA) gives guidance on the COVID-19 outbreak’s effects on consumer contracts and may be helpful to students, including those who have already paid deposits for accommodation: https://www.gov.uk/government/publications/cma-to-investigate-concerns-about-cancellation-policies-during-the-coronavirus-covid-19-pandemic/the-coronavirus-covid-19-pandemic-consumer-contracts-cancellation-and-refunds.
The guidance sets out the CMA’s view on how the law operates to help consumers understand their rights and to help businesses treat their customers fairly. Students may be entitled to refunds from certain accommodation providers depending on the terms of their contract and their particular circumstances. If students need help, organisations such as Citizens Advice offer a free service, providing information and support.