Fee loans are being paid directly to universities as planned at the start of the third term.
We are working with universities to make sure all reasonable efforts are being made to enable students to continue their studies to the best of their abilities. There are some fantastic and innovative examples of high-quality online learning being delivered by institutions across the UK, and the sector is already working hard to prepare learning materials for the summer and autumn terms.
Students ordinarily should not expect any fee refund if they are receiving adequate online learning and support. However, the government has made it clear that if universities are unable to deliver adequate online teaching then it would be unacceptable for students to be charged for any additional terms of study, which would effectively mean that they were being charged twice.
Whether or not an individual student is entitled to a refund of their fees will depend on specific contractual arrangements between the student and their university.
In the first instance, students should speak to their university. We expect student complaints and appeals processes to be operated flexibly, accessibly and sympathetically by institutions to resolve any concerns. Students who are not satisfied with their institution’s final response can ask the Office of the Independent Adjudicator for Higher Education to consider their complaint if their institution is based in England or Wales.