Action Fraud:Written question - 27627

(Gillingham and Rainham)
Asked on: 10 March 2020
Home Office
Action Fraud
To ask the Secretary of State for the Home Department, what recent steps she has taken to improve Action Fraud's performance.
Answered by: James Brokenshire
Answered on: 25 June 2020

As the National Lead Force for fraud, the City of London Police (CoLP) are responsible for the performance of the Action Fraud service. Together with the City of London Corporation, CoLP commissioned an independent review led by Sir Craig Mackey QPM into the standards, culture and management of Action Fraud.  The findings and recommendations of that review were published on  24th January:

Working with the City of London Corporation, the NCA and Home Office, the City of London Police will address Sir Craig’s recommendations regarding Action Fraud and the NFIB.

In addition, as part of the 20/21 police funding settlement, City of London Police received additional funding to allow them to recruit additional staff for the Action Fraud call centre. Despite the current challenging circumstances, work has continued to recruit and develop remote training for these additional staff at pace.

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