Asylum: Finance:Written question - 7663

Asked by Alex Sobel
(Leeds North West)
Asked on: 24 January 2020
Home Office
Asylum: Finance
To ask the Secretary of State for the Home Department, what steps she is taking to monitor the time taken to issue ASPEN cards to people on asylum support; and what steps she is taking to ensure that back payments are paid in cases where there has been a delay in issuing that card.
Answered by: Chris Philp
Answered on: 30 June 2020

A dedicated ASPEN team is in place and manages, via the AIRE Service Provider, all enquiries relating to ASPEN Cards which includes a contact email inbox.

The HO does not routinely collect data on the time taken to issue ASPEN cards but we are continuing to work with all accommodation providers to ensure that applicants are able to access financial support upon dispersal. There is an Emergency Support Payment (ECP) provision available from Providers to ensure that Service Users are supported until receipt of their ASPEN Card.

For service users awaiting payment of backdated support, there is a priority workstream in place which is subject to robust scrutiny to ensure correct levels of backdated support are provided.

Grouped Questions: 7664

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