Immigration: EU Nationals:Written question - 4360

Asked by Deidre Brock
(Edinburgh North and Leith)
Asked on: 16 January 2020
Home Office
Immigration: EU Nationals
To ask the Secretary of State for the Home Department, how many calls the helpline for EU citizens applying for settled status received in the latest period for which figures are available.
Answered by: Brandon Lewis
Answered on: 07 February 2020

We do not currently publish data on calls into the Settlement Resolution Centre. We do ensure that resource allocated is maximised to allow our dedicated teams to answer and support as many callers as possible to assist them through the EU Settlement scheme process. Our current average answer time is 25 seconds. (January 2020)

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