Companies: Fees and Charges:Written question - 3782

Q
(Bristol West)
Asked on: 15 January 2020
Department for Business, Energy and Industrial Strategy
Companies: Fees and Charges
Commons
To ask the Secretary of State for Business, Energy and Industrial Strategy, whether he plans to bring forward regulations on the amount that companies can charge when their services automatically renew; and if he will make a statement.
A
Answered by: Kelly Tolhurst
Answered on: 23 January 2020

The Government is committed to tackling so-called subscriptions traps and other business practices that harm consumers.

In response to specific complaints about these practices in telecoms, insurance, and cash savings, regulators (Ofcom and the FCA) are taking action to ensure that longstanding customers are not charged more. For example, Ofcom has agreed with most major mobile and broadband providers to give discounts to customers that have been paying high “out of contract” prices in mobile and broadband.

The Government will consult on stronger enforcement powers to ensure harmful trading practices like these are tackled.

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