Earlier this year we implemented a new approach to handling applications for Mandatory Reconsideration (MR) in PIP which includes contacting claimants, where appropriate, to see if there is information that would enable us to change the decision. To support this, we are investing additional time for communication, evidence gather and review. This approach supports our aim of making the right decision as early as possible, so that claimants don’t need to progress to the appeal stage. Early results have been positive and the same approach has now been adopted in ESA and UC. We continue to engage with stakeholders to explore how we can further improve the effectiveness of the MR process.