Employment and Support Allowance: Telephone Services:Written question - 198

Q
(East Hampshire)
Asked on: 14 October 2019
Department for Work and Pensions
Employment and Support Allowance: Telephone Services
Commons
To ask the Secretary of State for Work and Pensions, what the average waiting time has been for calls to the Employment Support Allowance helpline in each month since October 2018.
A
Answered by: Mims Davies
Answered on: 21 October 2019

The average wait time for calls to the Employment Support Allowance helpline in each month from October 2018 to September 2019 is shown in the table below in the format of hours:minutes:seconds.

Average Wait Time

October 2018

00:11:30

November 2018

00:12:44

December 2018

00:21:36

January 2019

00:20:06

February 2019

00:20:47

March 2019

00:18:31

April 2019

00:29:56

May 2019

00:23:15

June 2019

00:17:29

July 2019

00:26:51

August 2019

00:26:17

September 2019

00:24:42

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