Visas: Applications:Written question - 280162

(Liverpool, Riverside)

Named Day

'Named day' questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.

Asked on: 22 July 2019
Home Office
Visas: Applications
To ask the Secretary of State for the Home Department, what plans he has to improve the UK Visa and Citizenship Application Services online appointment bookings system; and if he will make a statement.
Answered by: Seema Kennedy
Answered on: 31 July 2019

Sopra Steria Ltd (SSL) monitors the performance of the UKVCAS website and regularly reviews feedback from customers to ensure the website meets their needs and expectations.

So far, since service inception in November, the following improvements have been made to the online booking system:

- more detailed information in the FAQs section to help customers resolve problems
- improved visibility of appointments by expanding the number of locations that customers can view from four to eight.
- extended period for customers booking appointments from four to six weeks for core service points and from two to four weeks for enhanced service points.

Grouped Questions: 280157

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