Alongside the Universal Credit telephony and face to face support for non-digital and vulnerable claimants, The Help to Claim service is being delivered from 1 April 2019 by Citizens Advice and Citizens Advice Scotland. Some aspects of this were previously delivered by Local Authorities before 31 March 2019 under the name “Universal Support”.
DWP works together with Citizens Advice and Citizens Advice Scotland through the Help to Claim partnership to ensure that support is signposted for claimants and partners: this is not a fund but a support offer for claimants making their claim to Universal Credit through to receiving their first payment.
The Flexible Support Fund (FSF) is a discretionary fund that work coaches can use to support eligible claimants to get closer to or move into work. On 11 January 2019, the Secretary of State for Work and Pensions announced that the FSF could also be used more widely to pay for upfront childcare costs until the claimant receives their first wage. The availability of this fund is actively promoted in jobcentres and to all claimants who might benefit.