Pensions:Written question - 271426

Q
Asked by Jack Dromey
(Birmingham, Erdington)
Asked on: 01 July 2019
Department for Work and Pensions
Pensions
Commons
To ask the Secretary of State for Work and Pensions, how many and what proportion of non-advised pension savers used a face-to-face or telephone appointment with the Pension Wise guidance service when accessing their pension benefits in each of the last four years since its introduction.
A
Answered by: Guy Opperman
Answered on: 09 July 2019

Below are the number of people who have sought guidance from Pension Wise year on year. As well as face-to-face and telephone appointments, since 2017 Pension Wise have also provided digital appointments. Information on the proportions of non-advised pension savers accessing their pension is not available. Over 50s with Defined Contribution pensions are eligible for guidance appointments with Pension Wise. Some of these customers may go on to seek independent financial advice.

Face to Face

Telephone

Digital

Total

2015/16

40,989

19,950

NA

60,939

2016/17

48,413

17,761

NA

66,174

2017/18

63,185

24,289

34677

122,151

2018/19

90,448

39,667

37,611

167,726

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