There is no target in law for processing mandatory reconsideration (MR) applications. Decisions are made without delay, but the focus is on making sure that the decision under dispute is thoroughly reviewed.
We are engaging with stakeholders to explore how we can improve the MR process. We have also recently implemented a new approach in PIP which includes contacting claimants, where appropriate, to see if there is information that would enable us to change the decision ourselves at an earlier stage. To support this, we are investing additional time and resource for communication, evidence gather and review, which means that some cases can take longer. However, this approach supports our aim; to make the right decision as early as possible so that claimants don’t need to progress to the Appeal stage.
Introducing performance indicators - be they in relation to outcomes or the speed of clearance - would compromise the Department’s quality-driven approach. But as explained in my previous reply, from late May 2019 claimants have been advised that as a guide, and to manage their expectations, that they should hear from the Department within 10 weeks.