Personal Independence Payment: County Durham:Written question - 270340


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Asked on: 27 June 2019
Department for Work and Pensions
Personal Independence Payment: County Durham
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 26 June 2019 to Question 267733 on Personal Independence Payment: County Durham, what key performance indicators his Department uses to monitor the processing of personal independence payments mandatory reconsiderations.
Answered by: Justin Tomlinson
Answered on: 02 July 2019

There is no target in law for processing mandatory reconsideration (MR) applications. Decisions are made without delay, but the focus is on making sure that the decision under dispute is thoroughly reviewed.

We are engaging with stakeholders to explore how we can improve the MR process. We have also recently implemented a new approach in PIP which includes contacting claimants, where appropriate, to see if there is information that would enable us to change the decision ourselves at an earlier stage. To support this, we are investing additional time and resource for communication, evidence gather and review, which means that some cases can take longer. However, this approach supports our aim; to make the right decision as early as possible so that claimants don’t need to progress to the Appeal stage.

Introducing performance indicators - be they in relation to outcomes or the speed of clearance - would compromise the Department’s quality-driven approach. But as explained in my previous reply, from late May 2019 claimants have been advised that as a guide, and to manage their expectations, that they should hear from the Department within 10 weeks.

Grouped Questions: 270341

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