Within the Small Business Commissioner’s (the Commissioner) remit to tackle late payment and help drive culture change in private sector payment practices, the Commissioner addresses small business complaints about their larger customers. The Commissioner will make non-binding recommendations as to how the issues could be resolved, remedied and mitigated.
Further detail of the Commissioner’s complaints handling scheme is set out in the Small Business Commissioner (Scope & Scheme) Regulations 2017.
I announced in the recent Government Response to the Call for Evidence on Creating a Responsible Payment Culture that we will consult on strengthening the Commissioner’s ability to assist and advocate for small businesses in the area of late payments.
Government has worked closely with trade bodies and businesses to develop this. Mike Cherry, FSB National Chairman, said of the recent announcement: “Small businesses will be delighted with today’s announcement” and “the measures today could finally see an end to poor payment practice. Changing our business culture will boost the small business community, productivity and growth.”