VAT: Fraud:Written question - 268531

Asked by Faisal Rashid
(Warrington South)
Asked on: 24 June 2019
VAT: Fraud
To ask the Chancellor of the Exchequer, what steps HMRC takes in responding to complaints on online VAT fraud; and what assessment he has made of the effectiveness of HMRC's response to such complaints.
Answered by: Jesse Norman
Answered on: 02 July 2019

HMRC take all complaints seriously. When complaints are received, HMRC aim to deal with them effectively and learn from them to improve services and operations for the benefit of all customers. HMRC have complete operational independence from Treasury Ministers, and therefore the Chancellor of the Exchequer will not be privy to the results of how HMRC has responded to specific complaints.

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