Immigration: Biometrics:Written question - 262238

Asked by John Spellar

Named Day

'Named day' questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.

Asked on: 10 June 2019
Home Office
Immigration: Biometrics
To ask the Secretary of State for the Home Department, pursuant to the Answer of 4 June 2017 to Question 257442 on Biometrics: Applications, what the timeframe is for (a) reviewing SSL's performance against its key performance indicators and (b) reporting that performance.
Answered by: Caroline Nokes
Answered on: 13 June 2019

UKVI regularly monitor Sopra Steria Limited’s (SSL) performance against set Key Performance Indicators (KPIs).Sopra Steria are required, under the contract, to report on their performance on a monthly basis. These performance reports are reviewed by UKVI and form the basis of monthly performance conversations between the two parties. The information within the reports is used to drive improvements to service standards in line with contractual requirements.
SSL’s performance against these KPIs is commercially sensitive and therefore we are unable to disclose any detailed information.

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