Independent Case Examiner: Complaints:Written question - 254099

Asked by Ms Karen Buck
(Westminster North)
Asked on: 14 May 2019
Department for Work and Pensions
Independent Case Examiner: Complaints
To ask the Secretary of State for Work and Pensions, how many of the 158 complaints about the Independent Case Examiner in 2017-18 were on the length of time it took to investigate a complaint.
Answered by: Will Quince
Answered on: 22 May 2019

The Independent Case Examiner’s Office recorded 158 complaints about its service during the 2017/18 reporting year, of which 60 concerned delays in starting investigations and 6 concerned delays in concluding investigations.

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