Immigration: EU Nationals:Written question - 250512

Asked by Afzal Khan
(Manchester, Gorton)
Asked on: 02 May 2019
Home Office
Immigration: EU Nationals
To ask the Secretary of State for the Home Department, with reference to feedback on the private beta two phase of the EU Settlement Scheme, what feedback was provided by people who neither spoke highly nor gave a neutral response.
Answered by: Caroline Nokes
Answered on: 10 May 2019

As part of our commitment to improving the application process for customers, feedback during both the private beta 1 and 2 phases and the public beta phase was sought via a voluntary online survey. In total, 1,330 applicants completed the survey during private beta 2. Of these 61% of customers said they would speak highly of the application process, 19% said they would be neutral, 19% would be critical and 1% said they did not know.

Changes were made to the system as a result of this feedback, ahead of the public beta test phase. In the public beta test phase, 75% of applicants completing the survey said they would speak highly of the application process, 15% said they would be neutral and 11% would be critical. With regards to completing the application form, in the public beta phase 81% said completing the form was either easy of fairly easy with a further 8% finding it neither difficult or easy.

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