The department monitors Assessment Centre level performance on waiting times (SC12), claimants sent home unseen (SC13) and recent performance trends. Whilst we are able to produce much longer performance trends, the information required to do so is not readily available and could only be provided at disproportionate cost.
The proportion of SC12 and SC13 targets that were met for each year that Maximus has held the contract are shown in the table below: -
Number of months target was met in each year
Year 1 (Mar 2015- Feb 2016)
Year 2 (Mar 2016- Feb 2017)
Year 3 (Mar 2017- Feb 2018)
Year 4 (Mar 2018- Feb 2019)
**Data extracted from the monthly Performance Monitoring reports
The attached annex (annex A) contains a breakdown of each contract year, showing for each month whether target SC12 and SC13 were met.
We are continuing to work closely with the supplier to improve waiting times for more claimants.