If a claimant meets the conditions for an advance we aim to make the payment within 72 hours. However, an advance can be paid on the same day the claimant applies if they or their household would suffer genuine hardship if they had to wait 72 hours for the payment.
Applications for a Universal Credit advance payment can be made in person, by telephone or online depending on the claimant’s circumstances. Depending on the type of advance payment application, we will consider whether the claimant satisfies the eligibility conditions for receiving the advance. If the claimant is eligible we will agree the amount of the advance and the period over which the advance will be recovered from their future Universal Credit payments. The outcome of the application is explained to the claimant and their online journal updated.