Universal Credit:Written question - 228698

Asked by Laura Pidcock
(North West Durham)

Named Day

'Named day' questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.

Asked on: 05 March 2019
Department for Work and Pensions
Universal Credit
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 19 November 2018 to Question 190938, whether (a) for a closed universal credit claim there is read-only access to the payment statements as well as the journal and (b) there is read-only access to all closed previous universal credit claims even after a new claim has been opened.
Answered by: Alok Sharma
Answered on: 11 March 2019

In the event of a closed claim, claimants can still see their previous journal entries and payment statements in a read-only format.

If a claimant opens a new claim, this read-only access will no longer be accessible to the claimant. However, if a claimant, who has had a previous claim closed, needs to access their previous statements or their journal, a case manager can access them on their behalf and provide them with any information they might require.

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