Social Security Benefits: Internet:Written question - 228588

Asked by Chris Ruane
(Vale of Clwyd)

Named Day

'Named day' questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.

Asked on: 05 March 2019
Department for Work and Pensions
Social Security Benefits: Internet
To ask the Secretary of State for Work and Pensions, with reference to written statement HCWS1376, what steps she is taking to ensure that the benefits of a single digital platform are extended to claimants who do not have access to computers or the internet.
Answered by: Sarah Newton
Answered on: 12 March 2019
Holding answer received on 11 March 2019

We recognise the challenges for customers who cannot access our online services. We will have a choice of other channels available including assisted digital where customers can ask for assistance from friends, family or other organisations, or by contacting DWP by phone or face to face.

We expect to increase this digital uptake over time, but are aware that we need to keep these channels open during and after our transition to digital.

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