Jobcentres: Computers:Written question - 221633

Q
Asked by Kevin Brennan
(Cardiff West)
[N]
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'Named day' questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.

Asked on: 14 February 2019
Department for Work and Pensions
Jobcentres: Computers
Commons
To ask the Secretary of State for Work and Pensions, how many computers have been available for public use in Jobcenters in each region of England in each year since 2010.
A
Answered by: Alok Sharma
Answered on: 19 February 2019

The information requested is detailed below and is from internal DWP data which has not been quality assured to official statistical standards:

Reliable data for the period 2010-2013 is not held.

For the period 2014-2019 the number of devices * is detailed in the table below:

Region

Years 2014-2018

Number of devices

Southern

1101

London & Home Counties

1794

Central

1553

North West

1050

North East

1263

Region

Year: 2019

Number of devices

Southern

1044

London & Home Counties

1723

Central

1462

North West

992

North East

1188

For 2019 the number of customer devices in jobcentres in England has reduced overall to 6409, due to the rationalisation of the DWP Estate. These figures include 44 new up to date customer devices which have been installed and are currently being trialled in 3 offices in England from 2019. This should result in all devices in England being replaced during 2019 with new bespoke machines designed to support the Universal Credit customer journey.

Notes:

* A desktop computer available for public use, available for the majority of time with the exception of servicing and updates.

These figures do not include “JobPoints/JobKiosks” that could be used by the public for job search activities and which were completely decommissioned by November 2014

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