The Home Office is putting in place measures to ensure that the EU Settlement Scheme is streamlined, user-friendly and accessible to all prospective applicants. There will be a broad range of support in place. These include offering assisted digital support for those who cannot access or are not confident with technology, and the Settlement Resolution Centre which will be able to assist with questions relating to the application process.
We currently have 13 locations where applicants can have their ID document scanned, if they choose to do so. Once the scheme is fully open, by 30 March 2019, there will be over 50 locations across the UK where applicants can have their identity document scanned. Applicants will also be able to post identity documents to the Home Office to be checked and returned quickly.
The Home Office is committed to supporting EU citizens to obtain UK immigration status and we will continue to engage with representative groups to ensure that their needs are taken into account.