Children: Day Care:Written question - 193504

Asked by Tulip Siddiq
(Hampstead and Kilburn)
Asked on: 20 November 2018
Children: Day Care
To ask the Chancellor of the Exchequer, how many people have reported technical issues with tax-free childcare payments to his Department as of October 2018; and how those people so affected will be compensated.
Answered by: Elizabeth Truss
Answered on: 28 November 2018

The vast majority of parents apply for and use their childcare accounts without problems. Where parents have experienced technical issues that impact them financially, HMRC has arrangements in place to ensure that they do not miss out as a result. Where parents report technical issues with their Tax-Free Childcare payments, HMRC pay compensation to reimburse them for any missed government top-up.

To 31 October 2018, HMRC has received 4,560 complaints from parents who have experienced technical issues with the childcare service. HMRC does not hold information on the breakdown of the complaints in relation to Tax-Free Childcare payments specifically.

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