Universal Credit:Written question - 177292

(Sheffield Central)

Named Day

'Named day' questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.

Asked on: 09 October 2018
Department for Work and Pensions
Universal Credit
To ask the Secretary of State for Work and Pensions, if she will make TrainingBuild for Universal Credit available to welfare advice centre staff.
Answered by: Alok Sharma
Answered on: 15 October 2018

While the Universal Credit Full Service training platform cannot be released to non-DWP staff for security reasons, there are a range of alternate materials available to inform our stakeholders of our processes and online systems.

As part of our engagement workshops and sessions with external partners, including welfare advice staff, we have introduced a number of materials that show elements of the online service and demonstrate how we use it to manage claims. These cover aspects such as opening accounts, making claims, use of the online journal and reclaims. These are supported by freely available online videos and publications which tell the story of the transition to Universal Credit.

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