The Ministry of Justice has issued the following contractual notices relating to performance issues for Serco contracts since 2010. We manage all of our contracts with Serco robustly and deal with any performance issues in accordance with the mechanisms of the contracts. Overall our Serco Contracts perform well and the performance management mechanisms in our contracts are effective in addressing any performance concerns.
Prisoner Escorts and Custody Services – London and Southeast
37 Performance Improvement Notices have been issued since 2010. These notices trigger plans in which to improve the service to meet the requirements and have been closed.
In addition, two separate Deeds were executed in December 2013 and April 2015 requiring the Contractor to improve their overall performance through a PECS Improvement Plan, introducing a new Contract Delivery Indicator for Liquidated Damages for failure to achieve the timely delivery of prisoners to court, and obliging them to repay any profit made to date and forgo any future profit.
Custodial Services HMP Doncaster
In March 2015 an Improvement Notice was issued due to a lack of sufficient progress being made in relation to performance concerns. This was escalated with the issuing of a Rectification Notice in August 2015.
In July 2017 as a result of an overall improvement in performance, which was also reflected by the HMIP when they visited the contractor Serco exited Rectification.