The Ministry is committed to ensuring the justice system is supported by a suite of high quality language service contracts, that meet the needs of all those that require them.
It has a clearly defined list of qualifications, skills, experience and vetting requirements interpreters must meet, set out in each of the contracts it has with its suppliers of language services, which have been designed to meet the needs of the justice system. All interpreters are also required to complete a justice system specific training course before they are permitted to join the ministry’s interpreter register.
The ministry’s contractors are required to hold evidence of these credentials, which are subject to an additional safeguard in the form of an annual audit conducted by The Language Shop (part of the London Borough of Newham), the department’s supplier of independent language service quality assurance.
The Language Shop undertakes additional processes to assure the quality of interpreting provided to the ministry, including the management of its register of interpreters, conducting a programme of assessments for interpreters, and conducting an annual audit of supplier processes for onboarding new linguists.
The complaint rate is monitored closely as part of a robust contract governance processes. The rate remains low which suggests there is no systemic issue with the quality of interpreting provided.