We expect the highest standards from those we entrust with the safety and welfare of those in detention.
All complaints made by detainees are investigated by the relevant supplier in accordance with Detention Services Order 03/2015 'Handling complaints'. There is additionally an avenue of escalation to the Prisons and Probation Ombudsman for detainees who are dissatisfied with the way their complaint has been handled
Any allegations of serious misconduct made by a detainee against staff are also referred to the Home Office Professional Standards Unit (PSU) for investigation. Where a detainee, or someone on behalf of a detainee, alleges that a member of staff has committed an offence against them the police will automatically be notified, even if the detainee does not wish the matter to be reported or to make a formal complaint.